WANTED: Automated Customer Service Software

Customer expectations are growing and competition is fierce. You need to resolve customer issues quickly and build customer satisfaction. Is your customer service software up to the challenge?

You need to address customer complaints, understand customer needs, and track all customer interactions while measuring performance metrics. Ideally, your customer service should create customer loyalty, improve retention and strengthen customer relationships.

With an inefficient customer service software system, you will not be able to provide the excellent customer service needed to produce repeat customers.

Increase Customer Value & Reduce Costs

With a Customer Service Management Solution from American Unit, you can provide real-time data to reduce lead-times. Our Customer Service Management Software helps you increase customer value while developing efficiencies to reduce your customer service costs.

Our Call Center, Help Desk and Website Self Service software gives you multi-channel customer service support to streamline your process and optimize your resources to reduce your customer service staff.

At American Unit, we help you satisfy more customers in less time with our Customer Service Management Solutions. Pulling customer records is simple, with customer information and purchasing history available instantly.

Discover & Resolve Incidents Earlier

Easily automate service requests generation and track them through your logistics system to resolution with American Unit. Additionally, we help you with earlier field discovery of incidents to resolve issues before the customer becomes involved.

Our Customer Service Management Solutions provides you with:

• Automated Connect/Disconnect/Call-Back
• Real-Time Instant Messaging & Web Chat
• Automated Multi-Media Queuing
• Integration with Backend Systems
• Live Activity Presence
• Text-to-Speech Enabled Tools
• Skill/Value-Based Routing

Our Customer Service Management Software provides you with an easy-to-navigate database that can be customized to your business needs. At American Unit, we link your day-to-day business processes to your call center, your network infrastructure, your databases and your applications.

Improve Customer Satisfaction

Automating your customer service will reduce your cost since your call center agents will not need to answer standard requests. American Unit will also improve your customer satisfaction by letting callers resolve their issues themselves, reducing your call times and decreasing your abandonment rate.

Let American Unit customize a Customer Service Management solution for you to strengthen your customer relationships, improve retention rates and produce repeat customers.

At American Unit, we offer a hybrid delivery model that combines powerful expertise with an in-house team of skilled technical resources, providing you with high-value solutions at a cost our competitors cannot match.

American Unit has been honored time and again for our leadership in the IT industry by such distinguished organizations as Deloitte and Inc. Magazine. We provide our services across the United States from offices in California, Illinois, New Jersey and Texas.

Isn't it time to rethink your help desk software and work with a company who knows your challenges and specializes in Customer Service Management Software?

American Unit. Rethink your options.